Frequently Asked Questions
Find quick answers to common questions about our services, billing, and support. Can't find what you're looking for? Contact our support team.
Getting Started
Common questions about setting up your PlainSpeed service
You can check availability by entering your address on our homepage. We'll show you if PlainSpeed is available in your area.
We provide everything you need to get online. Our leased, battery-powered hotspot acts as your modem and router in one. Just power it on and you’re online — no installation or appointments needed.
There’s no installation required. This device is ready to use out of the box! Just power on your device and connect to the Wi-Fi. It’s that easy.
PlainSpeed uses fixed wireless technology to bring you internet. We send you a battery-powered hotspot that connects to nearby towers. Just power it on, and you’ve got Wi-Fi. No installation, no technician — just reliable, unlimited internet anywhere you need it.
Try our service risk-free for 10 days. If you’re not satisfied, return the device and we’ll give you a full refund on everything - excluding shipping costs.
Billing & Payments
Information about billing, payments, and account management
We accept all major credit and debit cards. You can manage your payment details anytime through your online account portal.
No contracts, ever. Cancel anytime and return your device. You’ll receive a pro-rated refund for the month of service plus your refundable device deposit.
Simply log in to your account portal and update your billing information in the Billing section whenever you need to.
What you see is what you pay. No hidden fees, no surprise charges. Our monthly price includes everything you need. There’s no other fees or charges — just the monthly rate you signed up for.
Service & Usage
Questions about internet service and usage
Yes. Our plans come with truly unlimited, unthrottled data. Use as much as you want for streaming, gaming, working, and more — no data caps or speed reductions.
Speeds depend on your location and plan. We offer plans up to 200+ Mbps. Actual speeds may vary based on network conditions and coverage in your area.
That’s what’s great about our service. You can take your device with you wherever you go. East coast to west coast, mountains to sea, we’ve got you covered.
Yes! Plain Speed is a perfect fit for travelers, RVers, and van lifers. Our service works anywhere in the U.S. with cellular coverage, so you can stay connected on the road. Just power up your hotspot or router, and you’re online—no need for fixed installations or complicated setup. Whether you’re parked at a campground or driving across the country, Plain Speed keeps you connected.